Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for beauty products?
Due to hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your hair care and skincare products authentic?
Yes, Beauty Exchange Supply is an authorized retailer for all brands we carry. We source directly from manufacturers to ensure 100% authenticity.
Do you offer professional discounts for stylists?
We do offer a professional program for licensed cosmetologists. Please contact our support team with your license number to set up a pro account.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.